How to create a culture of feedback for the workplace
As a small business owner, you need to be aware of everything, and you can’t afford to be caught by surprise. The slightest disturbance — like, for example, friction between two key members of your staff — can lead to confusion, missed deadlines and worse. So to stay on the path to success, you need to encourage honest, open communication.
An article by small business expert Rieva Lesonsky on Bank of America's Small Business Resources site lays out a plan for creating a culture where direct and honest feedback is the norm, not the exception.
Begin with yourself
Early in the article, there's a list of questions you should consider asking yourself about your own management style. Do you offer clear direction? Are you receptive to suggestions from your employees? Are you prone to micromanagement? A self-assessment is an essential first step in creating a feedback-rich environment.
The value of employee feedback
Moving on to employee feedback, Lesonsky refers to a Gallup survey which found that employees who are encouraged to provide feedback feel valued. Because of this, she recommends seeking direct, face-to-face interactions, rather than relying on the type of comments you might obtain through an anonymous suggestion box.
Lesonsky offer some good advice on how to deliver criticism when it becomes necessary, both to help soften the blow and to ensure that it’s a constructive experience for both you and your employees.
To learn more about establishing a more open and honest workplace culture, read the article on our Small Business Resources site.
MAP3726514 | 08/2021